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Lessons for Customer Support

(when restaurants will work same as Microsoft/Oracle).

Client: Waiter!
Waiter: Hi, my name is Bill and I am your support waiter. What seems to be the problem?
Client: There's a fly in my soup!
Waiter: Try again, maybe the fly will no longer be there this time.
Client: Nope. Still there.
Waiter: It could be because of the way you eat your soup... try eating it with a fork.
Client: Even if I use a fork, the fly does not go away.
Waiter: It could be that the soup is not compatible with the plate. What type of plate are you using?
Client: A soup plate!
Waiter: Hmmm... should work... maybe it's a configuration problem; how was the plate setup?
Client: You brought it to me on a tray... what the hell has that to do with a fly in the soup?
Waiter: Can you remember exactly everything you did before you noticed the fly in the soup?
Client: I sat down and ordered the Soup of the Day.
Waiter: How about upgrading to the very latest Soup of the Day?
Client: Do you have more than one Soup of the Day every day?
Waiter: Of course, there is a new version of the Soup of the Day every hour.
Client: Well, what's the current Soup of the Day?
Waiter: The current Soup of the Day is tomato soup.
Client: Fine. Please bring me the tomato Soup of the Day and the bill, I'm running late.
[the waiter returns with another plate of soup and the bill]
Waiter: There you are sir, soup and bill.
Client: This is leek and potato soup.
Waiter: Yes, the tomato soup was not available yet.
Client: Never mind, I'm so hungry I'd eat anything!
[the waiter goes away]
Client: Waiter! Bill! There's a flying ant in my soup!

The bill:

Soup of the day $ 5.00
Upgrade to latest Soup of the day $ 2.50
P&P $ 4.95
Support $ 10.00

Letzte Änderung / Last Update: 03-Mai-2005